1. Booking confirmation
An enquiry is not a booking. Confirmation requires written acceptance by Kitebelles, agreement on the service/date/price and receipt of any required [DEPOSIT AMOUNT, CURRENCY, DUE DATE AND PAYMENT METHOD]. The named participant may not transfer a booking without written approval.
2. Customer cancellation
[CANCELLATION NOTICE WINDOWS, FEES, NO-SHOW RULE AND METHOD OF NOTICE — TO BE COMPLETED]. Any term applies subject to mandatory consumer rights. A request is effective when received through the stated booking contact, not when posted publicly or sent to an unmonitored account.
3. Refunds and rescheduling
[REFUND METHOD, PROCESSING TIME, CREDIT VALIDITY AND TRANSFERABILITY — TO BE COMPLETED]. Where a service has already been partly delivered, any lawful deduction and calculation must be explained. Approved refunds should normally return through the original payment method unless agreed otherwise.
4. Weather, water and operational decisions
Wind, tide, swell, lightning, visibility, congestion and rescue capacity can make an activity unsuitable. Kitebelles may delay, move, shorten, change format or cancel for safety. [WEATHER CREDIT / REFUND RULE — TO BE COMPLETED]. The instructor’s safety decision is final for that session; forecast information is not a guarantee.
5. Participant fitness and conduct
Participants must disclose relevant swimming ability, experience, injury, medication or condition through the designated private process, not the public form. Do not participate while impaired by alcohol, drugs, illness or exhaustion. Follow briefings, boundaries, right-of-way rules and equipment instructions. The instructor may stop participation presenting a safety risk.
6. Minors
A parent or legal guardian must make or approve the booking, provide required safety information, sign documents and remain contactable. Minimum age/weight and supervision rules: [MINOR PARTICIPATION RULES — TO BE COMPLETED].
7. Equipment, damage and rescue
Use assigned equipment only as instructed and report damage immediately. Ordinary wear is not participant damage. Charges for loss, misuse or negligent damage, deposits and rescue outside the purchased service: [EQUIPMENT AND RESCUE CHARGE RULES — TO BE COMPLETED]. No clause removes liability that law places on Kitebelles.
8. Assumption of risk and waiver
Kitesurfing, wing sports, boats, swimming and ocean travel involve inherent risks including changing wind/water, impact, entanglement, collision, marine life and remote rescue. Acknowledging inherent risk does not waive rights or liability that cannot legally be waived. Kitebelles may require a separate signed informed-consent and waiver document before participation; this web page alone is not that signature.
9. Insurance, belongings and third parties
Participants should hold travel and activity insurance appropriate to Mauritius, including medical treatment, evacuation and cancellation. Coverage supplied by Kitebelles: [PUBLIC LIABILITY / PARTICIPANT INSURANCE DETAILS]. Personal belongings remain the participant’s responsibility except where mandatory law provides otherwise. Accommodation, transfer and partner services may have separate terms.
10. Photos, complaints and emergencies
Promotional photo/video use requires a separate voluntary consent and is not a condition of service. Complaints: [COMPLAINT CONTACT AND RESPONSE PROCESS]. In an emergency, follow staff instructions and contact Mauritius emergency services where appropriate. Provide an emergency contact through the private booking process.