Returns and refunds
This policy applies to purchases made in the Kitebelles online shop, operated by Kiteschool Kitebelles Ltd (BRN C23194572), Royal Road, La Gaulette, 1903-02, Mauritius. Purchases are governed by the law of Mauritius.
When we refund you
We refund the full price you paid, including delivery, in the following cases:
- Hidden defect. The item has a defect that was not visible at purchase and makes it unfit for its intended use, or reduces that use so much that you would not have bought it, or would have paid less. This is your right under article 1641 of the Mauritian Civil Code and it cannot be excluded.
- Not as described. The item you received does not match the description, size, model or condition shown on the product page.
- Damaged in delivery. The item arrived damaged. Tell us within 48 hours of delivery and keep the packaging.
When we do not refund you
We do not offer refunds or exchanges because you changed your mind, ordered the wrong size, or no longer need the item. Mauritian law does not provide a cooling-off period for online purchases, and we do not offer one voluntarily.
Second-hand ex-school equipment is sold with visible wear, which is described and photographed on each product page. Such wear is not a defect. Ex-school items are refunded only in case of a hidden defect as described above.
How to request a refund
Write to hello@kitebelles.com with your order number and photographs of the problem. We answer within 3 business days. If the claim is accepted, return the item to us in La Gaulette, or arrange collection with us, and we refund to the card used for payment within 14 days of receiving the item back.
Cancelled and failed payments
Closing the payment page does not confirm whether a payment was completed. Check the payment status page and contact us before paying again if the result is still pending or unclear. We verify the payment with Peach Payments and help resolve any duplicate or incorrect charge.